FAQS

We appreciate your interest in our websites, services and products (collectively, our “Services”). Privacy protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy policy sets out information about how we collect, store, process, transfer and use data that identifies you or makes you identifiable, as a natural person (hereinafter “personal information”).

What personal information does Forst collect?

Forst collects personal information from you when you provide it to us directly, or through your use of our website, for example:

• Information about yourself and the company you work for, when you register for an account with us. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about the site.
• Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.
• Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.
• If you respond to one of our customer surveys or enter into a competition.
• If you interact with one of our sales agents, for example at a trade counter, trade show or customer premises.
• We may also record certain details of how you use our website, such as the website you came from or are going to, your device’s unique ID, your IP addresses and operating system, adverts you click on, products you search for, products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you.

How do we collect your information

This personal information is collected from you in many ways, and may include:

• Personal information you provide to us: The majority of personal information we receive comes to us voluntarily from our users in the course of using our Services, such as when visiting our website, communicating with us or in the ordering process.
• You are free to choose which information you want to provide to us or if you want to provide us with information at all. However, some information, such as your shipping address, payment information and product order information is necessary for the performance of our contractual obligations. Without providing this information, you will not be able to order Services from us.
• Personal information collected via technology: As you use our websites, we may collect passive information through the use of cookies. Please see below for more information.
• Personal information we receive from others: We may receive personal information about users from third parties such as web analytics vendors, social media sites, law enforcement agencies, providers of denied party screening and marketing consultants.

How we use information we collect

We and our Service Providers may use information about you for the following purposes:

• To provide, maintain, protect and improve our Services, develop new services, and protect Bonchip and our users;
• To facilitate, manage, personalize and improve your online experience;
• To respond to your inquiries and fulfill your requests, such as to send you newsletters, brochures, catalogs and e-mails;
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, enhancing, improving, or modifying our Services, identifying usage trends, and operating and expanding our business activities; and
• To send you advertisements and communicate with you about products, services, offers, promotions, rewards and events we believe may be of interest to you.

How we share information

As required in accordance with how we use it, we will share your personal information with the following:

• Delivery agents: to ship your orders, we may share your name and shipping address with delivery agents, such as FedEx, UPS, DHL, TNT or SF;
• Service providers and advisors: third party vendors and other service providers that perform services for us or on our behalf, which may include marketing campaign services, providing mailing or email services, tax and accounting services, product fulfilment, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
• Promotional partners: third parties with whom we partner to provide webinars or other promotional activities, which will be identified by name in the context of these activities;
• Selected third parties: third parties, so that they can provide you with information and marketing messages about products or services that may interest you, where you have given us separate consent to do so;
• Purchasers and third parties in connection with a business transaction: personal information may be disclosed to third parties in connection with a Bonchip-related transaction, such as a merger, sale of Bonchip assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another Bonchip entity or third party, or in the event of a bankruptcy or related or similar proceedings; and
• Law enforcement, regulators and other parties for legal reasons: third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our products and service; and/or (c) to exercise or protect the rights, property, or personal safety of Bonchip, our visitors, or others.

General

We reserve the right to make changes to our privacy policy at any time without prior notification.

Contact us

For any requests relating to your Personal Information, or if you have any questions about this Privacy Policy, please email Business@fgtforstglobal.com.

Introduction

Please read these Terms and Conditions of Use carefully before using or obtaining any materials, information, products, or services through this site (“Our Website”). By accessing, using, opening an account, or obtaining any content, data, materials, information, products, or services through the Forstglobal website (“Our Website”, “Forstglobal”, “we”, or “us”), you agree to be bound by these terms and conditions (“Terms”). If you do not accept all of these Terms, please do not use Our Website.

Forstglobal reserves the right to change these Terms & Conditions at any time without notice. Such changes may include, but are not limited to, pricing and charges. The most current version of the Terms & Conditions will always be available on this site. We encourage users to review these Terms periodically. We reserve the right (but are not required) to send a notice via email or any other delivery method regarding any such changes. Continued use of the Site after changes to these Terms constitutes acceptance of all such changes.

User Registration

Our services are available to individuals who are legally capable of entering into binding contracts under applicable law. By registering and becoming a member, you are responsible for maintaining the confidentiality of your passwords, login credentials, and account information. You will be responsible for all activities conducted under your account, including those by anyone using your password and login information (with or without your permission). User accounts on Forstglobal are personal and may not be transferred or sold to any other party.

You must provide accurate and current personal information to facilitate transactions. If any of your personal details change, you must promptly notify Forstglobal to update your registered information.

By using Forstglobal, you agree to receive emails and other communications from Forstglobal and its partners.

Forstglobal reserves the right to suspend or terminate your account at its sole discretion.

Disclaimer of Warranties

Forstglobal makes no express or implied warranties or representations with respect to any product, the Site, the services, or the content. Forstglobal expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement concerning the products, the Site, the services, and the content. Forstglobal does not warrant that the functions performed by the Site or the services will be uninterrupted, timely, secure, or error-free, or that defects in the Site or the services will be corrected. Forstglobal does not warrant the accuracy or completeness of the content or that any errors in the content will be corrected. The Site, the services, and the content are provided on an “As Is” and “As Available” basis.

At Forstglobal, visitors’ IP addresses are periodically reviewed and analyzed solely for the purpose of monitoring and effectively improving our Website. This information will not be shared outside Forstglobal.

During your visit to our Website, we may collect contact information (such as email address, telephone number, fax number, and shipping/billing addresses) on a voluntary basis and only with your consent.

Improper Use

You agree not to use any automatic device or process to interrogate the Site or to copy any of its contents. You further agree not to take any action that imposes an unreasonably large processing burden on our computing infrastructure or that is intended to interfere with the integrity or performance of our infrastructure.

If you submit material to or through the Site, you agree to use reasonable efforts to scan and remove any viruses or other destructive features before submission.

You agree to comply with the security processes and procedures specified by Forstglobal regarding access to or use of the Site.

Sale

Price
Orders are billed at the prices in effect at the time of shipment. Prices will be as specified by Forstglobal and will be applicable for the period specified in the Forstglobal quote. Forstglobal may change all published or quoted prices at any time without notice. Prices are subject to increase in the event of rising costs or other circumstances beyond Forstglobal’s reasonable control. If you do not purchase the quantity upon which quantity prices are based, you will pay the non-discounted price for the quantity actually purchased and/or a cancellation or restocking fee. Prices are exclusive of taxes, impositions, and other charges, including sales, use, excise, value-added, and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent’s and broker’s fees, bank fees, consular fees, and document fees.

Order Validation and Acceptance
When you place an order, we may verify your payment method, shipping address, and/or tax-exempt identification number, if applicable, before processing your order. Your placement of an order via the Site constitutes an offer to purchase our Products. Forstglobal may accept your order by processing your payment and shipping the Product or may, for any reason, decline to accept your order or any part of it. No order shall be considered accepted by Forstglobal until the Product has been shipped. If we decline to accept your order, we will attempt to notify you using the email address or other contact information provided with your order.

Changes or Cancellation of Orders
Most orders placed with Forstglobal are final. If the product has not yet been shipped, you may contact our customer service representatives to modify order details, such as delivery destination, split delivery, delivery timing, or consolidating multiple orders.

Once an order is registered on the Website, it is considered entered when we send the order acceptance confirmation email. Please note that orders cannot be canceled after this point.

Payment
Payment methods can be chosen from the following options:

• TT in advance (bank transfer)

• Western Union

• Credit Card

• PayPal

All payments must be made in the currency specified on the original invoice.

Accepted credit cards include major credit cards and major bank debit cards, such as MasterCard, VISA, Discover, and American Express. Credit card billing information must be verified for new customers prior to order shipment.

Prepaid Wire Transfer: Customers may wire funds to our bank account. After placing your order, we will email a Proforma Invoice containing our bank information, merchandise total, and shipping charges. We will reserve stock for your order for 48 hours while awaiting funds. The customer is responsible for all shipping fees, bank charges, duties, and taxes.

Freight Damage and Return Policy
If you receive merchandise damaged in transit, it is important to retain the original shipping carton, packing materials, and parts intact. Please contact Forstglobal customer service immediately to initiate a claim. All returns must be made within 60 days of the invoice date and must be accompanied by the original invoice number, certificate of guarantee card, a picture of the part, and a brief explanation or test report detailing the reason for the return. Returns will not be accepted after 60 days. Returned merchandise must be in its original packaging and in resalable condition. Parts returned due to customer error at the time of quote or sale will not be accepted.

What Are Cookies

As is common industry practice this website uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of the site’s functionality.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. For more information on Google Analytics cookies, see the official Google Analytics page.
• These types of cookies may track things such as how long you spend on the website and the pages that you visit so we can continue to produce engaging content.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually submit an enquiry form and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product offerings to ensure the best possible experience.
• We also use social media buttons and/or plugins on this site that allow you to connect with our social media accounts in various ways including Facebook, Twitter, LinkedIn, and YouTube. For these to work we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

We hope that this policy was able to clarify our use of cookies. For the best results and functionality when using our website, we encourage you to leave all cookies enabled. If you are still looking for more information, then you can contact us.